06 / Free · No account needed

Cash on delivery refusal calculator

Compare delivered-order contribution with failed-delivery losses and find your refusal ceiling.

Your business numbers

01

Currency

Currency labels amounts only; no exchange-rate conversion.

Amount collected per order

Include customer-paid shipping; exclude recoverable sales tax.

Product cost per order

Do not charge recovered inventory cost twice.

Outbound shipping paid by store

Paid on every dispatched order, including those returned.

Packaging per order

Assumed consumed even when the product comes back.

Percentage collection fees %

Enter your actual provider rate; no provider fee is assumed.

Fixed collection fee

Per collected order.

Dispatched orders not collected %

Dispatched and returned without collection. Exclude orders cancelled before dispatch.

Return shipping and handling

Only on returned orders; enter zero if you do not pay it.

Product cost recovered %

A share of product cost, not retail price. 100% means fully recoverable cost value.

Acquisition cost per dispatched order

Optional ads or other variable costs. Charged per dispatched order, excluding cancellations before dispatch.

Calculator inputs are not uploaded or saved to an account. Reports are prepared locally for download to your device.

Understand the number before the decision

A refused delivery still has a cost

Collected-order contribution equals collection minus product cost, outbound shipping, packaging, collection fees and acquisition. A refused order produces no revenue or collection fee, but still incurs outbound and return shipping, packaging, acquisition and any unrecovered product cost.

The average includes every dispatched parcel

The example collects 100, with product cost 40, outbound shipping 8, packaging 2, fees 3% plus 0.30 and acquisition 5. A collected order contributes 41.70. Return shipping of 6 and 90% cost recovery give a refused-order contribution of −25. With 20% refusals, expected contribution is 28.36 per dispatch; the modeled loss threshold is about 62.52%.

Use a completed order cohort

Do not classify new orders still awaiting delivery as refusals. This model starts at dispatch and excludes cancellations before shipment. Refunds after a paid delivery belong in the separate returns calculator because revenue and fee treatment differ.

What is included?

Refusal calculations use dispatched orders; refund calculations use paid orders. Inventory and fee recovery values are your own assumptions. Cash-cycle estimates cover inventory cost only under steady activity. The explanations above identify formulas and exclusions. Currency is a label without conversion; unentered fixed costs and taxes are excluded.