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Returns-adjusted profit calculator

Account for refunds, reverse shipping, inventory recovery and retained payment fees.

Your business numbers

01

Currency

Currency labels amounts only; no exchange-rate conversion.

Amount collected per order

Include customer-paid shipping; exclude recoverable sales tax.

Product cost per order

Do not charge recovered inventory cost twice.

Outbound shipping paid by store

Paid on every dispatched order, including those returned.

Packaging per order

Assumed consumed even when the product comes back.

Percentage collection fees %

Enter your actual provider rate; no provider fee is assumed.

Fixed collection fee

Per collected order.

Returned orders %

Among paid orders from the same period or cohort.

Collected amount refunded %

100% for a full refund, including customer shipping if refunded.

Return shipping and handling

Only on returned orders; enter zero if you do not pay it.

Product cost recovered %

A share of product cost, not retail price. 100% means fully recoverable cost value.

Collection fees refunded by provider %

Of total percentage plus fixed fees. Use a weighted share if different fees have different refund rules.

Acquisition cost per paid order

A variable expense per paid order, including orders refunded later.

Calculator inputs are not uploaded or saved to an account. Reports are prepared locally for download to your device.

Understand the number before the decision

A refund does not recover every cost

Returned-order contribution equals retained collection minus unrecovered product cost, outbound shipping, packaging, reverse shipping/handling, retained fees and acquisition. Recovered inventory cost reduces the loss; it is not new sales revenue.

Worked example with a full refund

With collection 100, product cost 40, shipping 8, packaging 2, fees 3.30 and acquisition 5, a kept order contributes 41.70. A full refund, return shipping 6, 90% product-cost recovery and no fee refund give returned-order contribution of −28.30. At a 15% return rate, expected contribution is 31.20 per original paid order.

The threshold depends on your own costs

If all modeled outcomes remain non-negative, the ceiling is 100%. If a no-return order already loses money, the ceiling is unavailable. Income tax, rent and fixed payroll are excluded, and resale at your entered inventory recovery value is not guaranteed.

What is included?

Refusal calculations use dispatched orders; refund calculations use paid orders. Inventory and fee recovery values are your own assumptions. Cash-cycle estimates cover inventory cost only under steady activity. The explanations above identify formulas and exclusions. Currency is a label without conversion; unentered fixed costs and taxes are excluded.