Payments, credits and refunds
Review the pack price, credits and validity before continuing. The checkout page states whether purchases are currently available.
Buying credits
Pack prices are shown in US dollars (USD). Each pack is a one-time purchase with no subscription or automatic renewal. PayPal may show currency conversion or charges from your payment provider; review its final amount before approving.
Credit delivery and validity
Credits are added after successful payment is confirmed, and the pack is valid for 90 days from that addition. Each pack has its own expiry; another purchase does not extend earlier credits. Free or test credits are not a purchase or proof of payment.
Using the service
The job cost is shown before processing, and completed stages are charged. Your total credits do not change file duration, size or available language limits. Review these limits and the output before relying on a translation.
Pending payment or missing credits
Check the order in your account before paying again. If PayPal confirms payment but credits are missing, send your Zabtna order reference to [email protected]. Do not send a password or card details. Returning from PayPal alone does not confirm payment.
Requesting a refund or reporting a problem
Contact [email protected] with your order reference and a description of the problem. We review payment status, credit usage and the reported issue. Any monetary refund is made through PayPal to the original payment method under the provider’s process; free credits are not a monetary refund. This process does not remove rights provided by applicable law.
Refunded, reversed or disputed payments
When a refund, reversal or dispute notification arrives, credits linked to that payment may become unavailable pending review. This does not automatically change the expiry of your other packs.
Digital products
A script or template purchase covers a specified version and licence scope, without automatic renewal or translation credits. Checkout shows the USD price, requirements and included functionality before payment. Immediate delivery requires explicit consent; withdrawal rights may end when delivery begins under applicable law. This does not remove rights for defects or an incorrect description. Contact support with your order reference to explain the issue and request a remedy or an applicable refund. Hosting, customization and ongoing maintenance are separate services. Product updates do not change the licence version saved with your order.