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The need behind the project
Visitors need to understand programmes before contacting the team, and advisers need useful context. Automated answers must follow academy information rather than invent prices or accreditation.
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How we approached it
We worked on site organization, pages, SEO and contact journeys, and added a custom WordPress assistant using a defined knowledge base, consent-based inquiry records and contextual handoff to an adviser or relevant page.
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Implementation and features
- Browsable programmes, subject areas and educational content.
- Arabic RTL interfaces adapted to mobile and desktop.
- Page structure, internal linking and search metadata improvements.
- Custom support and sales assistant using reviewed academy knowledge.
- Handoff to a human adviser or a relevant page based on inquiry intent.
- Lead and conversation administration, summary metrics and CSV export.
- Privacy consent, usage limits and no phone-number transmission to the AI model.
- Private administrator testing that does not register test messages as real leads.
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Explore the workflow
Explore programmes and public content on the academy site. The WhatsApp routing system has a separate case study and demo here without using academy accounts or contacting its advisers.
Visit website ↗What this presentation covers
The website serves a real business and its assistant depends on operational sources and services. Student records and conversations are not shown. We make no enrollment, accreditation or absolute-accuracy guarantee; the new routing system is presented separately as a review release.
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Who it suits
Academies, training providers and service sites organizing inquiries before human follow-up.
Customization and handover
We agree your branding, languages, roles, reports and integrations, then define scope, testing and handover. Presenting this project does not offer its customer data, accounts or brand for sale.
Presentation reviewed: 17 October 2026